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Frequently Asked Questions

Do you supply range ball dispensers?

Range Manager itself is a software and hardware platform, but our exclusive distribution partners supply high-quality ball dispensers with Range Manager hardware pre-installed.

  • UK: EGM Golf
  • Australia & New Zealand: David Golf

Your local distributor can advise on suitable dispenser models for your site.

Where can I see Range Manager in action?

Range Manager is already live at many driving ranges.

  • In the UK, it is distributed exclusively by EGM Golf. Contact them and they’ll direct you to a nearby installation.
  • In Australia and New Zealand, Range Manager is distributed exclusively by David Golf, who can also arrange site visits.
Can Range Manager be branded to my driving range?

Yes. Every Range Manager installation includes site-specific branding across the entire system, including:

  • Dispenser touch screens
  • Back-office management software
  • Mobile web app
  • QR-based vouchers
  • Reports, receipts, and automated email or SMS messages

This ensures a seamless, fully branded experience for your customers.

Can Range Manager be fitted to any range ball dispenser?

Range Manager can be fitted to most pulse-based ball dispensers, where an electrical pulse triggers the release of balls.  These tend to be tip tray ball delivery.

Single-ball dispensers require specific digital commands to be sent to the dispenser controller. In those cases, manufacturer cooperation is required if the brand or model is not already supported. We are happy to assess compatibility and advise on the best approach, so please feel free to get in touch.

Can Range Manager integrate with our member accounts or POS system?

Yes. Range Manager integrates with a growing number of membership and POS systems, enabling real-time access to member balances at the dispenser where supported.

Current integrations include:

  • MSL / SwiftPOS (no POS integration)
  • MiClub MiMembership
  • Global Northstar
  • Intelligent Golf
  • Club Systems
  • Lightspeed
  • E.S.P.
  • Brightlime
  • Your Golf Booking

If your system isn’t listed, we’re happy to discuss integration options or future support.

Do I need an internet connection to run Range Manager?

Yes. Range Manager is cloud-hosted, so a reliable internet connection at the dispenser is required.

Connectivity can be provided via:

  • A wired Ethernet connection from your main router, or
  • A 4G or 5G modem, provided signal strength is sufficient

Your distributor can assist with connectivity planning during installation.

How does Range Manager improve revenue and range utilisation?

Range Manager gives operators powerful tools to increase yield and smooth demand throughout the day. You can create flexible pricing by time of day, offer targeted promotions during quieter periods, and introduce prepaid packages or vouchers to drive repeat visits.

By making it easier for customers to access balls, manage accounts, and redeem offers, Range Manager helps increase both usage frequency and average spend.

Does Range Manager support contactless and mobile payments?

Yes. Range Manager supports a wide range of modern payment methods, including contactless card payments and mobile wallets such as Apple Pay and Google Pay (subject to local payment provider setup).

In addition, customers can pay using local or external member accounts, prepaid balances, or QR-based vouchers, depending on your configuration and integrations.

Does Range Manager have API integration?

Yes. Range Manager has API s to enable 3rd-party systems to interface to selected data sources. 

Please contact us to discuss any integration requirements.

Can I offer promotions, vouchers, or prepaid packages?

Absolutely. Range Manager has numerous promotional tools to drive more range business. This includes flexible tools for creating:

  • Single-use or multi-use vouchers
  • Gift vouchers
  • Post-paid voucher campaigns
  • Prepaid bulk ball packages
  • Prepaid bulk-basket packages
  • Time and date sensitive promotional offers and incentives
  • QR-code based campaigns for events, coaching, or marketing
  • Email and/or SMS campaigns

These and others can be used to attract new customers, reward loyalty, or drive usage at specific times.

Is there a mobile app for customers?

Range Manager offers a clean site-branded mobile web app, accessible via QR code or direct link, with no download required.

The mobile web app allows customers to:

  • Sign-up for a pre-paid account
  • Top-up pre-paid accounts
  • Access account history
  • Book bays where applicable
  • Securely login at the dispenser via dynamic QR code
  • Interact with your range in a simple, mobile-friendly way

Our mobile web app is available as an optional add-on, feature-configurable to your requirements.

What reporting and insights does Range Manager provide?

Range Manager provides detailed, real-time reporting to help you understand performance and make informed decisions. Reports include:

  • Ball usage and frequency, and dispenser activity
  • Revenue by time, product, user category and payment method
  • Voucher and promotion performance
  • Customer and member usage trends
  • Member details and contacts
  • Transactional summaries and detailed transaction listing
  • GST/VAT reports

Reports can be viewed online, exported for further analysis or accounting purposes, and scheduled to be auto-generated and delivered by email at your nominated frequency.

How secure is the Range Manager system?

Security is a core part of the Range Manager platform. The system uses secure cloud infrastructure and industry-standard encryption for data transmission.

Payment processing is handled by certified payment providers, and Range Manager does not store sensitive card details on-site. Access to management tools is role-based and protected by secure login controls including multi-factor authentication options.

What happens if the internet connection goes down?

Because Range Manager is cloud-based, a stable internet connection is required for normal operation. If connectivity is lost, dispenser functionality may be limited until the connection is restored, and use of the dispenser’s token acceptor may be required.

We strongly recommend a reliable primary connection and, where possible, a 4G or 5G backup to maximise uptime. Your distributor can advise on best-practice connectivity for your site.

What support and onboarding is included?

All Range Manager installations include professional onboarding and setup, both through your local distributor and directly from Range Manager staff. This typically covers:

  • Hardware installation and configuration
  • System setup and branding
  • Data conversion and import
  • Staff training
  • Go-live support

Ongoing support is available for both technical assistance and operational questions.

Can Range Manager be used across multiple sites?

Yes. Range Manager is designed to scale and can be used across multiple driving ranges or venues.

Multi-site operators benefit from centralised management, consistent pricing and promotions, and consolidated reporting, while still allowing site-specific rules and branding where required.

Is Range Manager suitable for both public ranges and private clubs?

Yes. Range Manager is used successfully by public driving ranges, private golf clubs, and multi-venue operators.

The system’s flexibility allows it to support casual pay-as-you-go customers, members with accounts, free dispenseing initiatives, coaching programmes, events, and club-specific pricing or access rules.